Website Health & Enquiry Fix
Repair the website you have.
Find where customers get stuck, make the right repairs, and test the enquiry journey from start to finish.
A business systems and digital studio for small businesses
Your business,
working better.
We improve processes, strengthen brands and build useful digital systems for small businesses.
Build a website that helps the right customers take the next step, or modernize the work behind it so information reaches the right person at the right time. The result should save time, make better use of what your business knows, and create an experience that feels clear, considered and genuinely good to use.
See your business working better.
Play the explainer · 77 seconds
Play the 77-second Cascadia Atelier explainer.
How we help
Four ways to begin,
matched to the work.
Start with a problem you can already name, a new website, a plan for a larger change, or a connected system ready to be built. We can begin at the front door or follow the work deeper into the business.
Better Front Door Website
Build a website around your business.
A new website with clear service pages, useful information and a straightforward way to enquire.
Working Map
Turn a larger need into a clear plan.
Bring the people, processes, information and tools into one client-owned map. Identify what to keep, connect, configure or build, then choose the first change worth proving.
Modernization and Connected Operations
Make the change work in real life.
Connect the agreed systems, reduce repeated work and give people the information they need to act. Build in clear ownership, practical safeguards and support for the people adopting the change.
Modernize with purpose
New tools should change the work, not just the software.
The useful question is not what a new technology can do in general. It is where your business is losing time, clarity or opportunity, and what kind of change would improve that without creating a new burden.
Map a useful first move ↗Find the right opportunity
Start with a real customer or operational problem. Compare the likely value, readiness, cost and risk before choosing a direction.
Design the human part
Decide what the system can handle, where people remain responsible, and how the change should fit the way the team actually works.
Prove it before scaling
Test one bounded improvement with clear measures. Keep it, refine it or stop based on what the work shows.
Connect it to the business
Integrate the useful change with existing records and tools, then provide the guidance and support needed for it to last.
Website Health & Enquiry Fix
Check how customers find you, and what happens next.
We check the path from search and service pages through enquiries, follow-up and reviews, then identify where customers or information get lost.
- Search and service pages
Check how your business appears in search, whether visitors reach the right service page, and whether each page gives them a clear next step.
- Mobile use and clarity
Check that the page is readable, usable and clear about what you offer, with buttons, forms and key details working properly on a phone.
- Enquiry follow-up, reviews and ownership
Check whether enquiries have a clear owner and receive follow-up, whether completed jobs prompt review requests, and whether new reviews receive a timely response.
Ask about a website check
Opens your email app.
Explore the possibilities
Explore nine
example businesses.
Look around a few imagined businesses. Try the websites and apps, switch roles and see how their work fits together.
From enquiry to arrival.
A plumbing website, bookings and customer updates working together.
Explore this business ↗
A view of the bigger picture.
A shared workspace across several businesses and responsibilities.
Explore this business ↗
From order to service.
A food business with its customer and team experiences considered together.
Explore this business ↗Explore all nine businesses
Make room for the next booking.
Explore a hair studio and the work behind the customer experience.
Explore this business ↗
The sailing is part of the booking.
Seven coastal cabins planned around the route in, the light at the gate and what is ready when you arrive.
Explore this business ↗
A little more peace of mind.
Explore a dog daycare and its customer and team experiences.
Explore this business ↗
The mark under the piece opens its record.
Commissioned furniture traced from timber lot and shop hours through delivery, care and repair.
Explore this business ↗
From the office to the field.
Explore a landscaping business across website and app views.
Explore this business ↗
Every choice, drawn twice.
A home design studio where owners see each choice drawn both ways before they sign.
Explore this business ↗Understand the work. Build what helps.
How we work
together.
We begin with what is happening in your business, the people involved and the outcome that matters. Then we choose a useful next step, whether that means improving what you have, connecting existing tools, testing a new capability or planning a fuller change.
When would a Working Map help?
For a connected build, the Working Map brings your processes, tools and priorities into a shared plan. It’s yours to keep and use, including with another builder.
$499 CAD. Implementation is quoted separately. If you sign a build agreement within 90 days of receiving the Map, $250 is credited towards build fees, once per business.
Listen → Plan → Build → Support
Agree on a useful next step. Build and test it with the people who will use it. Leave you ready to use it, with support if you choose.
Look inside the process
-
Listen
Understand the work, the people involved and what already helps.
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Plan
Agree on the outcome, what should change, what should stay, and the first useful step to prove.
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Build
Make or connect the right solution, test it with the people using it, and measure whether it improves the work.
-
Support
Leave your team ready to use the change, with clear ownership, documentation and ongoing help if you choose.
Team operations · Coming soon
westerly
Schedules, job details
and team updates.
Schedules, job details and team communication in one place. A standard product in development, alongside our custom work.
More about the idea
The concept also includes employee onboarding, training and procedures, with less searching and repeated data entry. Integrations, features, availability, pricing and service terms are not yet confirmed. A monthly subscription is planned.
The studio
Different disciplines.
One accountable person.
I’m Lance, the founder. You work with me, supported by specialist disciplines across research, strategy, design, engineering, quality and care. That lets us consider the whole change while keeping one person accountable to you.
Meet the full team ↗
Research
Strategy
Platform Intelligence
Design
Engineering
Quality
Proposals
Care
Let’s start with a conversation
Tell us what you want to build, or what you wish worked better.
Send the website you have, name the point where work keeps getting stuck, or tell us what you want customers and your team to experience instead. We will help you find a sensible first move.
Tell Lance what should work better